Support

Questions, bugs, feature ideas or account help: send us a message and we'll reply by email, usually within a day.

If someone is hurt or in danger on the mountain, contact ski patrol or call 911.

Common questions

• Do I need an account? No. Trailline creates one on your phone automatically. Back it up with Sign in with Apple or email (You → Account) to keep it if you change phones.
• How do I add friends? Crew → Add friends: share your friend code or QR, scan theirs, or add their @username.
• Who can see where I am? Only people you share with: friends and family see you; riders you haven't connected with see a rough area (~100 m), and only if you choose "Open to ride".
• Report someone: open their card on Crew, or hold one of their messages, and tap Report. We review reports within 24 hours.
• Delete my account: You → Account → Delete account. See the privacy policy for what this removes.
• Recording in my pocket: allow location "Always" in Settings → Trailline → Location.